Response – Ability
January 26th / By Herv Hodgson / in Blog
The saying, “you don’t know what you don’t know” is a powerful insight that applies day-to-day in our aviation world and one that should be contemplated and added to one’s “wisdom bag”. From our first
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Philosophy
November 10th / By Herv Hodgson / in Blog
The following quote is attributed to David Holtz, VP of Operations at Delta Airlines: “It’s our job to put a predictable outcome in the customer’s hand”. It’s a great phrase because in a few visceral
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Flight Attendants
September 5th / By Herv Hodgson / in Blog
In corporate and private jet operations, experienced Flight Attendants make a significant contribution to the flight for efforts both seen and unseen. Contrast this to a Cabin Host, untrained in the profession, whose contribution is
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The Other Pilot
July 7th / By Herv Hodgson / in Blog
“Gear-up, flaps-up, shut-up.” Many pilots can quote this little ditty, and indeed many have lived its message. For more than half of aviation’s history a single pilot was the lord and master of the realm.
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Saying No To The Boss
May 6th / By Herv Hodgson / in Blog
Pilots and Flight Attendants are employees in a service industry. Saying no to a customer is not part of the culture of this industry. A charter client flying coast to coast was a regular traveler
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